FAQ

To book your start date on our design calendar, we require a signed contractual agreement and a non-refundable deposit; but first—please fill out the form on our contact page.

A. We allow up to 2 rounds of edits per item without incurring additional design fees of $75 per hour for revisions.

• All materials (text, images, logos, information, media, etc.) are needed BEFORE your project can begin

• Electronic files may be delivered in the following format:

                            Email
                           Word Documents
                           TXT
                           PDF
                           JPG
                           GIF
                           TIF
*Note: To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi).  Images that are not sent in high resolution will result in poor print quality. C.S. Inmages will not be held responsible, and reserves the right to decline projects due to poor quality images.

• All text supplied must be typed. (DOC, TXT, or Email). 

• Hard copies will be returned ONLY when accompanied by a self addressed stamped envelope.

• Your completed brand homework, submission of all web content + imagery and logins/passwords for us to gain access to the needed platforms. While we will be designing the layout of your project, we will not be serving in any capacity as your copywriter (unless booked through one of our partners).

• Projects under $100 requires to be paid IN FULL before project can begin

• projects over $500
• – 50% to book, 25% on the start date and 25% on the completion date
• – 12 month payment option (for contracts $8k+)
• – 6 month payment option (for contracts $6k+)

• Payment type accepted:

  • Cash

  • Check (no job will be released until check is received, and cleared)

  • Paypal 

  • Credit Card 

  • Cash App ($csinmages)

C.S. Inmages subcontracts all print work and will not be held responsible for printer related issues such as delays in printing.

Balance must be received before finish product is released or sent to print.

Prior to print all clients will have the opportunity to review/proofread each job to ensure accuracy.  Once the job receives approval for print NO CHANGES MAY BE MADE. We are not responsible for any misspellings, punctuation or formatting after your last approval.

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• Once project is complete and printed, it is the clients’ responsibility to pick up, or arrange to have their project picked up.

• The client is responsible for any shipping fees.

• Our standard turnaround time is 3-5 business days for our staple designs.

• Please allow 4-6 weeks for web design.

• Printing turnarounds vary depending on the size of the project.

•  Every one of our web/blog designs come with a complimentary “How To” session. This is an hour where you and one of our team members sit together virtually. We will walk you through your site page by page making sure you’re comfortable with updating/managing your design.

An additional Expedite Fee will be charged to clients that request their project to be completed within less than 48 hours. Fees will vary.